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Maintenance
Fixed Wireless - Tottenham Emergency Maintenance

Please be advised of an upcoming outage which affect all customers on the Tottenham transmission site.

Start Date / Time: 29th May 2025 2:30PM End Date / Time: 30th May 2025 6:00AM

During this time your service may be unavailable for up to 15 minutes due to emergency works.

We apologise for any inconvenience this may cause.

Past Incidents

10th March 2020

Inbound calls from mobile phones fail

We are aware of an issue affecting some customers where calls from mobile phones are not connecting. Engineers are currently investigating, further updates will be posted when available.

Update 10:30am : Engineers have determined the issue is with an upstream carrier. We have been in contact with the carrier and they are investigating and working to resolve the issue.

  • Update 12:00 - We have seen no further issues and the upstream carrier has advised that all services have been restored.

    We apologise for the interruption to your service.

  • Update 11.10 - Our upstream carrier has reported that they have resolved their fault as at 11.01am.

    We are currently watching the situation before marking this as resolved.

  • Summit engineers have investigated and found the fault to be in an upstream carriers network.

    A fault has been raised to the affected carrier and they are currently investigating.

    There is currently no ETA.

    • 4th March 2020

    Unscheduled Outage - ADSL

    There is currently an outage affecting some ADSL Services.

    The fault has been identified in an upstream carrier network and a fault has been raised.

    There is currently no ETA. Further updates will be posted as they become available.

  • Services have now restored.

  • Engineers have noticed that the problem is occurring again and have raised another fault with the carrier.

    No ETA for restoration at this stage. Further updates will be made available as details come to hand.

  • The upstream carrier has resolved the problem. Services are now restoring.

    If your service has not restored, please restart your router before contacting Summit Support.

    • NBN Unscheduled Outage - NBN

    There is currently an outage affecting some NBN Services.

    The fault has been identified in an upstream carrier network and a fault has been raised.

    There is currently no ETA. Further updates will be posted as they become available.

  • Services have now restored.

  • Engineers have noticed that the problem is occurring again and have raised another fault with the carrier.

    No ETA for restoration at this stage. Further updates will be made available as details come to hand.

  • The upstream carrier has resolved the problem. Services are now restoring.

    If your service has not restored, please restart your router before contacting Summit Support.

    • 3rd March 2020

    Telstra Fibre performance issues (VIC)

    We are currently investigating multiple reports of periodic packet loss on Telstra fibre connections in Victoria. This will also cause voice quality issues on these services.

  • All services have been resolved.

  • Engineers have identified a firmware compatibility issue introduced by a recent upgrade and have implemented a fix. Engineers will continue to watch.

    • Unscheduled Outage - Fixed Wireless (Mt Dandenong)

    Engineers have been alerted to an outage at our Mount Dandenong transmission site.

    We are currently investigating the cause and will continue to post updates as they become available.

    We apologise for the inconvenience.

  • Update 1040 - Engineers have replaced the affected network equipment. All services have been restored.

    If your service has not restored, please reboot your Router before contacting Summit Support.

  • Update 0920 – engineers have identified the fault as a failed piece of equipment. Engineers are currently on route to site to replace the failed equipment.

    • 26th February 2020

    Opticomm internet connection issue Bundoora VIC

    We are aware of an Opticomm internet connection issue in the Bundoora VIC area. The upstream carrier is working on the issue, there is no current ETR

    Update : Opticomm have resolved the issue, normal services have been restored.