Some systems are experiencing issues

Stickied Incidents

12th September 2024

FlexPBX Inbound Calls Inbound and outbound Flex call issues

We are currently investigating reports of customers unable to make / receive calls in the WA region

Technical staff are currently investigating. We will provide updates as they become available

We apologise for the inconvenience.

  • The upstream carrier fault has been resolved, inbound and outbound calls are operating smoothly as expected.

    • Maintenance
    Telstra Fibre Services (VIC)

    Please be advised of the following maintenance by our upstream Carrier, Telstra InfraCo

    Start Date / Time: 20/Aug/2024 00:00:00 AEST

    End Date / Time: 20/Aug/2024 06:00:00 AEST

    Activity: Due to a planned upgrade, the services listed may experience a 3 hour break to service during the change window.

    If your service has not restored after this time, please restart your Summit NTU and Router before contacting Support.

    Ringotel Infrastructure Maintenance

    Ringotel will be performing a scheduled infrastructure upgrade on September 21st, 5PM AEST

    Expected Impact (Ringotel Softphone):

    • SMS/MMS services will be unavailable during the maintenance.
    • Some users may experience issues making or receiving calls.

    Estimated duration for maintenance: 1 hour

    NBN Planned Maintenance VIC and SA

    NBN have advised that there will be scheduled maintenance conducted in VIC which may affect VIC and SA NBN customers.

    Start Date/Time : 16/10/2024 02:00 AEDT

    Stop Date/Time : 16/10/2024 06:00 AEDT

    Duration: Up to 4 hours

    If after this period your service has not restored, please reboot your router/modem.

    We apologise for any inconvenience.

    Fixed Wireless Maintenance (Braeside-Walker)

    We wish to advise you that we will be performing a scheduled software upgrade on hardware in the Braeside-Walker area, resulting in a short interruption to your service

    Service: Fixed Wireless - Braeside-Walker

    Start Date / Time: 24/10/2024 2000

    Past Incidents