Some systems are experiencing issues

Hosted Voice (FlexPBX)

Hosted Voice (Summit 3CX)

Summit Offices

Faxee

Core Network

Data Services

Datacentres

Portal

Voice Core

Fixed Wireless (VIC)

Fixed Wireless - Mitcham (VIC)

Operational

Fixed Wireless - Sunshine (VIC)

Operational

Fixed Wireless - Hoppers Crossing (VIC)

Operational

Fixed Wireless - Williamstown (VIC)

Operational

Fixed Wireless - Moorabbin (VIC)

Operational

Fixed Wireless - Blackburn (VIC)

Operational

Fixed Wireless - Yarra Valley (VIC)

Operational

Fixed Wireless - Glenroy (VIC)

Operational

Fixed Wireless - Abbotsford (VIC)

Operational

Fixed Wireless - Frankston (VIC)

Operational

Fixed Wireless - Campbellfield (VIC)

Operational

Fixed Wireless - Heatherton (VIC)

Operational

Fixed Wireless - Deer Park (VIC)

Operational

Fixed Wireless - Bayswater (VIC)

Operational

Fixed Wireless - Hallam (VIC)

Operational

Fixed Wireless - Preston (VIC)

Operational

Fixed Wireless - Doncaster (VIC)

Operational

Fixed Wireless - Mount Cottrell (VIC)

Operational

Fixed Wireless - Berwick (VIC)

Operational

Fixed Wireless - Brunswick (VIC)

Operational

Fixed Wireless - Doncaster (VIC)

Operational

Fixed Wireless - Geelong (VIC)

Operational

Fixed Wireless - Malvern (VIC)

Operational

Fixed Wireless - Officer (VIC)

Operational

Fixed Wireless - Pakenham (VIC)

Operational

Fixed Wireless - Richmond (VIC)

Operational

Fixed Wireless - Wantirna (VIC)

Operational

Fixed Wireless - St Kida Rd (VIC)

Operational

Fixed Wireless - Camberwell (VIC)

Operational

Fixed Wireless - Flemington (VIC)

Operational

Fixed Wireless - Heidelberg (VIC)

Operational

Fixed Wireless - Oakleigh (VIC)

Operational

Fixed Wireless - Tynong (VIC)

Operational

Fixed Wireless - Darley(VIC)

Operational

Fixed Wireless - Thomastown (VIC)

Operational

Fixed Wireless - Braeside (VIC)

Operational

Fixed Wireless - Glen Waverley (VIC)

Operational

Fixed Wireless - Montrose (VIC)

Operational

Fixed Wireless - Upwey (VIC)

Operational

Fixed Wireless - Derrimut (VIC)

Operational

Fixed Wireless - Dandenong South (VIC)

Operational

Maintenance

Fixed Wireless - Geelong Maintenance

Please be advised of an upcoming outage which affect all customers on the Geelong transmission site.

Start Date / Time: 31st March 2025 10PM End Date / Time: 1st April 2025 6AM

During this time your service may be unavailable for up to 8 Hours due to 3rd Party Fibre Relocation works.

We apologise for any inconvenience this may cause

Telstra Fibre Services (VIC)

Please be advised of the following maintenance by our upstream Carrier, Telstra InfraCo

Start Date / Time: 10th April 2025 12:00AM

End Date / Time: 10th April 2025 06:00AM

Activity: Due to a planned upgrade, the services listed may experience a 6 hour break to service during the change window.

If your service has not restored after this time, please restart your Summit NTU and Router before contacting Support.

Core Network Upgrades

Please be advised that engineers will be performing core network upgrades during the following change window.

Start Date / Time: 19/05/2025 21:00 AEST
End Date / Time: 20/05/2025 06:00 AEST

Affected Services

IP Transit
Layer 3 Wholesale Services
Summit Layer 3 Fixed Wireless Services
NBN services

During this time, your service may be unavailable for multiple 5 minute windows whilst engineers complete upgrades and shift traffic.

We apologise for any interruption to your service.

If your service doesn't reconnect after the maintenance please restart your modem and router before contacting the support team on 1300 049 749 option 2.

Past Incidents