Inbound calls from mobile phones fail Tuesday 10th March 2020 10:16:00

We are aware of an issue affecting some customers where calls from mobile phones are not connecting. Engineers are currently investigating, further updates will be posted when available.

Update 10:30am : Engineers have determined the issue is with an upstream carrier. We have been in contact with the carrier and they are investigating and working to resolve the issue.

Update 12:00 - We have seen no further issues and the upstream carrier has advised that all services have been restored.

We apologise for the interruption to your service.

Posted 5 years ago by glipschitz

Update 11.10 - Our upstream carrier has reported that they have resolved their fault as at 11.01am.

We are currently watching the situation before marking this as resolved.

Posted 5 years ago by glipschitz

Summit engineers have investigated and found the fault to be in an upstream carriers network.

A fault has been raised to the affected carrier and they are currently investigating.

There is currently no ETA.

Posted 5 years ago by glipschitz