Some systems are experiencing issues
Maintenance
Fixed Wireless - Tottenham Emergency Maintenance

Please be advised of an upcoming outage which affect all customers on the Tottenham transmission site.

Start Date / Time: 29th May 2025 2:30PM End Date / Time: 30th May 2025 6:00AM

During this time your service may be unavailable for up to 15 minutes due to emergency works.

We apologise for any inconvenience this may cause.

Emergency Mananged 4G Scheduled Maintenance - Victoria

Please be advised that engineers will be performing emergency scheduled maintenance on a 4G aggregation device in Victoria.

Change Window:

  • Start Date / Time: 11/06/2025 21:00 AEST
  • End Date / Time: 12/06/2025 06:00 AEST

During this time, your service may be unavailable for multiple 5 minute windows.

We apologise for any interruption to your service.

If your service doesn't reconnect after the maintenance please restart your modem and router before contacting the support team on 1300 049 749 option 2.

Fixed Wireless - 3-OFCR

Engineers are performing scheduled maintenance at our Officer basestation, this is corrective action after a hardware failure at this site.

During this change window, there may be a risk of services flapping

Start Date / Time: 17/06/2025 17:30 AEST

End Date / Time: 17/06/2025 18:00 AEST

If your service doesn't reconnect after the maintenance please restart your modem and router before contacting the support team on 1300 049 749 option 2

Fixed Wireless Maintenance - 3-WILA

Engineers are performing scheduled maintenance at our Williams Landing basestation.

During this change window, services will be offline for up to 15 minutes.

Start Date / Time: 30/06/2025 20:00 AEST

End Date / Time: 01/07/2025 06:00 AEST

If your service doesn't reconnect after the maintenance please restart your modem and router before contacting the support team on 1300 049 749 option 2

Scheduled Maintenance - Core Network

Engineers are performing scheduled maintenance on our core network.

During this change window, service may be offline for up to 15 minutes.

Services affected:

  • NBN layer 3 services
  • Fibre layer 3 services

Maintenance window:

  • Start Date / Time: 03/07/2025 21:00 AEST
  • End Date / Time: 04/07/2025 06:00 AEST

If your service doesn't reconnect after the maintenance please restart your modem and router before contacting the support team on 1300 049 749 option 2.

Past Incidents

30th January 2020

Fibre Telstra Fibre Services - NSW

Engineers are currently investigating reports of performance issues for a limited number of Fibre services in Sydney. We will provide further updates once they become available.

Update 10:00am - Engineers have identified the source of the issue and are working with upstream carriers to resolve as soon as possible.

Update 12:00pm - Engineers continue to work with the upstream carrier to resolve the issue. Further updates will be provided once available.

  • Update 1930

    Telstra Global Operations Centre (GOC) have advised they have resolved their core network problem.

    Summit NOC Team have confirmed affected customers are now back to normal.

    We apologise for the interruption to your service.

  • Update 1600

    Telstra Global Operations Centre staff have identified an issue in the Core Telstra Network which is affecting a large number of services. They are currently working on the issue as a priority, but do not have any ETA for service restoration.

    We will continue to liaise with the carrier to seek further updates and provide them as we receive them.

  • Update 1400

    Summit technicians are following up hourly with Telstra InfraCo Transmissions Team.

    The case is wider impacting within Telstra InfraCo network and their Transmission Team are still investigating.

    We will provide further updates as they become available to us.

  • Update 1200

    Telstra InfraCo transmission engineers are working on the issue which is within their network. This issue is impacting multiple service providers.

    Summit is continuing to seek updates for restoration. There is currently no ETA.

    We will provide further updates as they become available.

  • Update 1030

    Engineers are currently working with the upstream carrier, Telstra InfraCo, to resolve the high packet loss we are seeing on their network.

    This is currently affecting Telstra InfraCo Fibre services in NSW only.

    Further updates will be posted as they become available.