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Office Closures - Important Update on COVID-19 Response

COVID-19 is clearly changing the way we look at the world. While the growth of cases is starting to be exponential, it is clear that the actions we take now can directly reduce the rate of infection, and in doing so deliver a number of positive outcomes for our community.

The Summit Internet Team will be moving to a work from home model to ensure we are keeping our Staff, their Families and our Customers as safe as possible, acting socially responsibly and practicing Social Distancing and Isolation. We will act in line with Government and the World Health Organisation recommendations as to when we return to work together as a Team.

More information here:

COVID19: Porting Delays

We have been advised that due to staff reduction at the major carriers, there are currently significant porting delays.

Any in flight porting will either be placed on hold, rescheduled or cancelled.

If there is any impact to your number porting we will be in contact with you.

As the situation is changing day-to-day, there is currently no ETA as to when porting will resume as normal.


Fixed Wireless - Mount Dandenong Site Maintenance

Due to upcoming maintenance, we wish to advise you of the following interruption to your service.

Service: Fixed Wireless - Mount Dandenong

Start Date / Time: 28/09/2020 1000 End Date / Time: 28/09/2020 1600

Activity: Fixed Wireless Base Station Maintenance

During this time, your service may be interrupted for up to 15 mins during the outage window

If your service does not restore after this maintenance, please restart your Summit NTU and router before contacting Summit Support.

If you have any questions about the above interruption to your service, please reply to this email or feel free to call us on 1300 049 749.

Regards, Summit Network Operations Team

Past Incidents

30th January 2020

Fibre Telstra Fibre Services - NSW

Engineers are currently investigating reports of performance issues for a limited number of Fibre services in Sydney. We will provide further updates once they become available.

Update 10:00am - Engineers have identified the source of the issue and are working with upstream carriers to resolve as soon as possible.

Update 12:00pm - Engineers continue to work with the upstream carrier to resolve the issue. Further updates will be provided once available.

  • Update 1930

    Telstra Global Operations Centre (GOC) have advised they have resolved their core network problem.

    Summit NOC Team have confirmed affected customers are now back to normal.

    We apologise for the interruption to your service.

  • Update 1600

    Telstra Global Operations Centre staff have identified an issue in the Core Telstra Network which is affecting a large number of services. They are currently working on the issue as a priority, but do not have any ETA for service restoration.

    We will continue to liaise with the carrier to seek further updates and provide them as we receive them.

  • Update 1400

    Summit technicians are following up hourly with Telstra InfraCo Transmissions Team.

    The case is wider impacting within Telstra InfraCo network and their Transmission Team are still investigating.

    We will provide further updates as they become available to us.

  • Update 1200

    Telstra InfraCo transmission engineers are working on the issue which is within their network. This issue is impacting multiple service providers.

    Summit is continuing to seek updates for restoration. There is currently no ETA.

    We will provide further updates as they become available.

  • Update 1030

    Engineers are currently working with the upstream carrier, Telstra InfraCo, to resolve the high packet loss we are seeing on their network.

    This is currently affecting Telstra InfraCo Fibre services in NSW only.

    Further updates will be posted as they become available.