Some systems are experiencing issues

Hosted Voice (FlexPBX)

Fixed Wireless (VIC)

Fixed Wireless - Mitcham (VIC)

Operational

Fixed Wireless - Sunshine (VIC)

Operational

Fixed Wireless - Hoppers Crossing (VIC)

Operational

Fixed Wireless - Williamstown (VIC)

Operational

Fixed Wireless - Moorabbin (VIC)

Operational

Fixed Wireless - Blackburn (VIC)

Operational

Fixed Wireless - Yarra Valley (VIC)

Operational

Fixed Wireless - Glenroy (VIC)

Operational

Fixed Wireless - Abbotsford (VIC)

Operational

Fixed Wireless - Frankston (VIC)

Operational

Fixed Wireless - Campbellfield (VIC)

Operational

Fixed Wireless - Heatherton (VIC)

Operational

Fixed Wireless - Deer Park (VIC)

Operational

Fixed Wireless - Bayswater (VIC)

Operational

Fixed Wireless - Hallam (VIC)

Operational

Fixed Wireless - Preston (VIC)

Operational

Fixed Wireless - Doncaster (VIC)

Operational

Fixed Wireless - Mount Cottrell (VIC)

Operational

Fixed Wireless - Berwick (VIC)

Operational

Fixed Wireless - Brunswick (VIC)

Operational

Fixed Wireless - Doncaster (VIC)

Operational

Fixed Wireless - Geelong (VIC)

Operational

Fixed Wireless - Malvern (VIC)

Operational

Fixed Wireless - Officer (VIC)

Operational

Fixed Wireless - Pakenham (VIC)

Operational

Fixed Wireless - Richmond (VIC)

Operational

Fixed Wireless - Wantirna (VIC)

Operational

Fixed Wireless - St Kida Rd (VIC)

Operational

Fixed Wireless - Camberwell (VIC)

Operational

Fixed Wireless - Flemington (VIC)

Operational

Fixed Wireless - Heidelberg (VIC)

Operational

Fixed Wireless - Oakleigh (VIC)

Operational

Fixed Wireless - Tynong (VIC)

Operational

Fixed Wireless - Darley(VIC)

Operational

Fixed Wireless - Braeside (VIC)

Operational

Fixed Wireless - Glen Waverley (VIC)

Operational

Fixed Wireless - Montrose (VIC)

Operational

Fixed Wireless - Upwey (VIC)

Operational

Fixed Wireless - Derrimut (VIC)

Operational

Fixed Wireless - Dandenong South (VIC)

Operational

Voice Core

Portal

Datacentres

Data Services

Core Network

Faxee

Summit Offices

Maintenance

Upcoming Scheduled Fixed Wireless Maintenance - Derrimut Transmission Tower

Due to an upstream carrier planned fibre upgrade, services connected to our Derrimut transmission tower may experience a break to service during the maintenance window.

If your service has not restored after the maintenance window, please reboot your router/firewall.

Start Date / Time: 24/May/2024 00:00:00 AEST

End Date / Time: 24/May/2024 06:00:00 AEST

Duration: 3 hours

We apologise for any inconvenience.

Past Incidents

8th October 2019

FlexPBX Inbound Calls FlexPBX Interruption

Engineers have been alerted to an issue in our Sydney Datacentre affecting FlexPBX.

We are currently investigating and will provide further information shortly.

Resolved

Engineers were alerted to a resource spike on our Sydney servers at 09:50AM AEDST (GMT+11).

This spike in resources caused all handsets registered to Sydney to fail over to Melbourne.

Start Date / Time: 08/10/2019 0950

End Date / Time: 08/10/2019 1007

Impact: Handsets registered in Sydney failed over to Melbourne, then back again when services restored.

Engineers are currently monitoring the server resources for any further issues.

6th October 2019

Fibre Unscheduled Outage

Engineers have been alerted to an issue on equipment in our Melbourne Point of Presence.

We are currently investigating the cause and will provide updates as they become available.

Effected Services

ADSL & NBN
AAPT Fibre & Ethernet Services
Optus Fibre & Ethernet Services
Some peering

Engineers have applied the vendor recommended software updates.

All services have been restored.

If your service has not restored, please restart your NTU and Router before contacting Summit Support.

We apologise for the interruption to your service.

Engineers have identified the issue as a software bug.

Engineers are currently applying vendor recommended action of updating software to current stable build.