All systems are operational
Maintenance
Office Closures - Important Update on COVID-19 Response

COVID-19 is clearly changing the way we look at the world. While the growth of cases is starting to be exponential, it is clear that the actions we take now can directly reduce the rate of infection, and in doing so deliver a number of positive outcomes for our community.

The Summit Internet Team will be moving to a work from home model to ensure we are keeping our Staff, their Families and our Customers as safe as possible, acting socially responsibly and practicing Social Distancing and Isolation. We will act in line with Government and the World Health Organisation recommendations as to when we return to work together as a Team.

More information here: https://summitinternet.com.au/about-us/covid19-response/

COVID19: Porting Delays

We have been advised that due to staff reduction at the major carriers, there are currently significant porting delays.

Any in flight porting will either be placed on hold, rescheduled or cancelled.

If there is any impact to your number porting we will be in contact with you.

As the situation is changing day-to-day, there is currently no ETA as to when porting will resume as normal.

Media: https://www.afr.com/technology/telstra-says-covid-19-means-you-can-t-switch-your-phone-number-to-rivals-20200325-p54duq

Fixed Wireless - Mount Dandenong Site Maintenance

Due to upcoming maintenance, we wish to advise you of the following interruption to your service.

Service: Fixed Wireless - Mount Dandenong

Start Date / Time: 28/09/2020 1000 End Date / Time: 28/09/2020 1600

Activity: Fixed Wireless Base Station Maintenance

During this time, your service may be interrupted for up to 15 mins during the outage window

If your service does not restore after this maintenance, please restart your Summit NTU and router before contacting Summit Support.

If you have any questions about the above interruption to your service, please reply to this email or feel free to call us on 1300 049 749.

Regards, Summit Network Operations Team

Past Incidents

26th June 2019

Ethernet Service Outage (AAPT Services)

Engineers are investigating a fault with all AAPT services terminating to Melbourne.

This includes

  • Fibre
  • Ethernet
  • ADSL
  • NBN
  • EFM

Further details will be provided once they become available.

We apologise for the inconvenience and are working to restore your service as quickly as possible.

  • Engineers have reviewed the logs and found that a device stopped communicating Layer 3 Traffic, although Layer 2 traffic was unaffected.

    Actions were taken to remediate the issue and engineers have been in touch with the Vendor who has recommended a software update for the issue.

    We will prepare the maintenance and schedule this for a later date.

    We apologise for the inconvenience caused.

  • Update 0800

    All services have been restored.

    We are investigating the root cause and will update the incident once completed.