Some systems are experiencing issues
Maintenance
Scheduled NBN Maintenance Western Australia

NBN have advised us of upcoming scheduled maintenance that may affect all Summit NBN customers in Western Australia.

Work Start Date/Time: 19/4/2024 00:00 AWST Work End Date/Time: 19/4/2024 02:00 AWST Duration: Up to 30 minutes

If your service has not restored after this time, please restart your router/firewall.

We apologise for the inconvenience.

Past Incidents

26th June 2019

Ethernet Service Outage (AAPT Services)

Engineers are investigating a fault with all AAPT services terminating to Melbourne.

This includes

  • Fibre
  • Ethernet
  • ADSL
  • NBN
  • EFM

Further details will be provided once they become available.

We apologise for the inconvenience and are working to restore your service as quickly as possible.

  • Engineers have reviewed the logs and found that a device stopped communicating Layer 3 Traffic, although Layer 2 traffic was unaffected.

    Actions were taken to remediate the issue and engineers have been in touch with the Vendor who has recommended a software update for the issue.

    We will prepare the maintenance and schedule this for a later date.

    We apologise for the inconvenience caused.

  • Update 0800

    All services have been restored.

    We are investigating the root cause and will update the incident once completed.