All systems are operational
Maintenance
Office Closures - Important Update on COVID-19 Response

COVID-19 is clearly changing the way we look at the world. While the growth of cases is starting to be exponential, it is clear that the actions we take now can directly reduce the rate of infection, and in doing so deliver a number of positive outcomes for our community.

The Summit Internet Team will be moving to a work from home model to ensure we are keeping our Staff, their Families and our Customers as safe as possible, acting socially responsibly and practicing Social Distancing and Isolation. We will act in line with Government and the World Health Organisation recommendations as to when we return to work together as a Team.

More information here: https://summitinternet.com.au/about-us/covid19-response/

COVID19: Porting Delays

We have been advised that due to staff reduction at the major carriers, there are currently significant porting delays.

Any in flight porting will either be placed on hold, rescheduled or cancelled.

If there is any impact to your number porting we will be in contact with you.

As the situation is changing day-to-day, there is currently no ETA as to when porting will resume as normal.

Media: https://www.afr.com/technology/telstra-says-covid-19-means-you-can-t-switch-your-phone-number-to-rivals-20200325-p54duq

Past Incidents

6th May 2019

Fixed Wireless - Mt Dandenong (VIC) Hazard Notice (Mount Dandenong Fixed Wireless)

This is a Hazard Notice for Fixed Wireless customers connected to the Mount Dandenong Transmission Site.

Start Date / Time: 06/05/2019 2000HRS

End Date / Time: 06/05/2019 2300HRS

Your service may experience an outage whilst Engineers review an interference issue at this site.

If your service does not restore after this time, please reboot your Summit NTU and router before contacting Summit Support.

  • Maintenance has been completed.

  • Fixed Wireless - Dandenong South (VIC) Scheduled Maintenance (Dandenong South Fixed Wireless)

    As part of upcoming work for Dandenong South transmission site, technicians will be conducing preliminary work.

    Start Date / Time: 06/05/2019 2000HRS

    End Date / Time: 06/05/2019 2300HRS

    During this time your service may be unavailable for up to 30 minutes.

    If your service has not restored after the scheduled maintenance, please restart your NTU and Router before contacting Summit Support.

  • Maintenance has been completed.

  • 4th May 2019

    Fixed Wireless - Dandenong South (VIC) Scheduled Maintenance (Dandenong South Fixed Wireless)

    As part of upcoming work for Dandenong South transmission site, technicians will be conducing preliminary work.

    Start Date / Time: 04/04/2019 2000HRS

    End Date / Time: 04/04/2019 2300HRS

    During this time your service may be unavailable for up to 30 minutes.

    If your service has not restored after the scheduled maintenance, please restart your NTU and Router before contacting Summit Support.

  • All maintenance has been completed.

  • Fixed Wireless - Braeside (VIC) Scheduled Maintenance (Braeside Fixed Wireless)

    Engineers will be performing Scheduled Maintenance on our Braeside Transmission Site.

    During this time, your service may be interrupted whilst engineers undertake the scheduled works.

    Start Date/Time: 04/05/2019 0900

    End Date/Time: 04/05/2019 1600

    If your service has not restored after this maintenance window, please restart your Summit NTU and Router before contacting Summit Support.

  • All maintenance has been completed successfully.