Please be advised of an upcoming outage which affect all customers on the Geelong transmission site.
Start Date / Time: 31st March 2025 10PM End Date / Time: 1st April 2025 6AM
During this time your service may be unavailable for up to 8 Hours due to 3rd Party Fibre Relocation works.
We apologise for any inconvenience this may cause
Please be advised of the following maintenance by our upstream Carrier, Telstra InfraCo
Start Date / Time: 10th April 2025 12:00AM
End Date / Time: 10th April 2025 06:00AM
Activity: Due to a planned upgrade, the services listed may experience a 6 hour break to service during the change window.
If your service has not restored after this time, please restart your Summit NTU and Router before contacting Support.
Please be advised that engineers will be performing core network upgrades during the following change window.
Affected Services
During this time, your service may be unavailable for multiple 5 minute windows whilst engineers complete upgrades and shift traffic.
We apologise for any interruption to your service.
If your service doesn't reconnect after the maintenance please restart your modem and router before contacting the support team on 1300 049 749 option 2.
Engineers are performing scheduled maintenance at our Officer basestation.
During this change window, services will be offline for up to 15 minutes.
Start Date / Time: 07/05/2025 21:00 AEST
End Date / Time: 08/05/2025 06:00 AEST
If your service doesn't reconnect after the maintenance please restart your modem and router before contacting the support team on 1300 049 749 option 2